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Case Study

Support and operation of a business-critical IT application

Cloud Engineer optimising AWS Cloud infrastructure

Client

  • Leading global automotive manufacturer from Germany.
  • The group includes ten brands in the car, truck and motorcycle segments.
  • The group offers a wide range of other business areas, including financial services and fleet management.
Industry
  • Automotive

Challenge

With an international team of currently 10 IT experts, Alter Solutions is performing 2nd level support as well as operations in the AWS Cloud for a business-critical application in 24/7 mode.

The team consists of employees from the IT Nearshore Center Portugal and Alter Solutions Germany.

Solution and methodology

  • Level 2 application support and ongoing optimization of 2nd level support processes.
  • Execution/monitoring of the major incident process.
  • Support and optimization of the AWS Cloud infrastructure.
  • Ongoing stabilization work.
  • Logging and monitoring of the application and corresponding environments.
  • Design and development of Terraform synchronization for rapid application recovery.
  • Ongoing support of the development team.

Why Alter Solutions?

Our customer chose to work with us because they needed a partner who is able to handle IT support tasks in 24/7 mode, has in-depth knowledge of AWS cloud technologies, and has the experience to support a business-critical IT application in a corporate environment.